FAQs

1. How long does it take to process a return?

Once your return or exchange has been received by our Returns Department, please allow up to 10 business days for it to be processed.

2. How long will it take to receive my refund?

It typically takes up to 5 business days for refunds issued to your credit card to be acknowledged by your bank. Please note that store credit cannot be changed or transferred after your return has been completed.

3. How do I return a gift?

We offer free returns for Gift purchases within the continental US, if it's within 30 days of purchase. The item(s) must be new — unwashed/unworn with the tags still intact — and cannot have been marked final sale or final markdown at the time of purchase. 

4. Can I return multiple orders in the same package?

We kindly ask you to return items in separate packages, one per order, each packed with their corresponding return labels. This will allow us to process your return(s) as quickly as possible.

5.. Can my store credit refund be transferred to my original method of payment?

We can only change the refund method on a return before it's processed. Once you've chosen store credit as the method for your return and the refund has been issued, it cannot be transfered to the original method of payment.

6.. Can I return final sale products?

Items marked "Final Sale," "Final Markdown" or "Clearance" are not eligible for return.

7.. Do you offer international returns?

Please note that we do not offer free returns for international orders. Customers are responsible for covering the cost incurred in returning any items, and duties and taxes paid at checkout are non-refundable.

8.. Are taxes, duties and customs included on my order?

International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated during checkout, and will be included in your final order total. They are based on the individual product's country of origin and the classification of that merchandise, and calculated by our shipper per the destination country's tax regulations. No further fees will be charged at the time of delivery, and these fees are not refundable.

10. How can I update my order details or cancel an order?

If you need to update your shipping address or want to cancel your order, please  email us at support@mbnlf.com and we'll do our best to help. However, we fulfill orders as quickly as possible, and as such, we cannot promise that we'll be able to make any changes before your package is shipped. In this case, you can always choose to return the item if it meets our return policy ; thank you for your understanding.

11. What if my package is not received after it shows delivered by the courier?

Due to possible system errors on the courier's end, you may sometimes receive a delivery notice early. If your package does not appear within 72 hours of the delivered time, please contact support@mbnlf.com

12. Do you offer military, senior, teacher or student discounts?

Unfortunately, we do not offer these discounts at this time.

13. What is your price match policy?

We will gladly honor a one-time price adjustment on full-price merchandise within 7 days of the retail purchase (or online order ship date), if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

14. How do I figure out my size?

There is a Size Guide linked on each of our product pages that's designed to help you choose the best size. Please note that our guides include approximate dimensions only, and actual fit that may vary slightly by style, fabric or wash. Additionally, notes on product fit, fabric, country of origin and care instructions are listed in the product details.

15. Does MBNL-F offer tailoring services?

Yes! We offer in-house tailoring at a number of our store locations; cost may vary depending on the service. 

16. How do I redeem my gift card?

We offer both physical and digital gift cards in-store, but only digital cards online. Both can be redeemed in-store and online with the unique code you will either receive on the physical card, or via email with the digital card. Digital gift cards will be emailed within 6 hours after checkout is completed online. Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will only apply to those items. Coupons and discounts cannot be applied to gift card purchases. Gift cards are non-refundable.

17. Who can I contact about press and partnerships?

For press inquiries, please contact support@mbnlf.com

18. Do you offer exchanges?

If you would like to exchange your item or return it by mail, please contact our customer service at support@mbnlf.com Simply submit your exchange request, and we will arrange a replacement once your original order is in transit back to us.Please note that exchanges are only available for a different size in the same style and color.

For footwear, replacement items will be dispatched once the returned goods have been received and processed by our warehouse for security reasons.

19. Is there a return fee?

If you use our return label, the cost of return shipping is $25 for any number of items and will be deducted from your refund. 

20. Can I be removed from the mailing list for the physical catalog?

Of course! If you'd no longer like to receive our catalog, please click "Your Privacy Choices" at the bottom of our web page under Terms & Policies. There, you can submit your full name, email address and mailing address, and then select "Submit" on the bottom right hand corner.

21. Can I use a prepaid gift card on the MBNL-F website?

We accept prepaid gift cards, like Visa and Mastercard. Funds on a prepaid card must cover the full order, since split payments are not an option with credit or debit cards. You must keep your prepaid gift card if you plan on returning an item, as the refund will go back to the prepaid card; we cannot refund to a different method of payment. You will need to contact the gift card issuer after the refund is issued if you no longer have your card.